Managed WordPress Hosting

How is this different from a service like WP Engine?

We love WP Engine and other great hosting companies like them, and we actually utilize those services ourselves in these hosting plans. Think of our managed hosting plans as an additional layer of service and support on top of what they offer.

Without our managed service layer, you’d still be on the hook to deal with their support teams and troubleshoot things that go wrong. You’d also still be responsible for managing and troubleshooting Wordpress and plugin updates every month, a vital part of maintaining a secure, headache-free website. With our plan, you get to delegate all of that to us and focus on your primary business activities.

Will this service ensure that my website will never go down or break?

Unfortunately, no. While our hosting services will significantly improve your chances of surviving many automated attacks, there are no guarantees in our world of increasingly complicated cyber attacks and threats. Even without hackers, sites regularly break because of various plugin updates or user error.

The core value of our managed plans is that you’ll have someone in your corner ready to help you troubleshoot and get things back up and running as quickly as possible when something goes wrong.

What happens if my website gets hacked?

It depends. Restoring hacked websites is a job that can vary significantly in terms of scope, and it really depends upon the nature of the attack. In our experience, in most cases these issues can be resolved by reverting to a recent backup, changing passwords, and running a few scans to ensure things are back up and running. However, depending upon the severity of the attack restoration and protection may require further work.

Will my team have admin users in Wordpress or SFTP access to the server?

Yes! Though with that said we strongly encourage clients to limit the amount of admin users or SFTP access that is granted, since every instance of these creates new potential security vulnerabilities. We will consult with you during your setup in order to come up with a server setup and access protocol that best protects your site while still serving your team’s needs.

Are the "Core Support" benefits described above unlimited?

No, these support functions are not unlimited. Before you pull the trigger on the upgrade someone from our team will walk you through the specific recurring tasks that will be scheduled. Though we will have a finite amount of dedicated time in each category each month, if you have certain months with additional needs we always do our best to accommodate! If you are regularly needing significant extra support, then you might want to consider upgrading to one of our "Inbound Marketing" plans.

Will this make my website #1 in Google?

Not necessarily. Although having a faster and more secure website will certainly help your search engine rankings, there are a LOT of factors that influence your website's search rankings and even with the "Core Support" upgrade there will likely be several elements beyond the scope of this service. With that said, we do typically see some clear benefits and improvements in rankings as a result of the efforts made for our clients even at this service level.

Does this mean you'll be writing our blog posts?

Not quite. Content marketing is a pretty involved endeavor, and while we do tackle this for clients under our "Inbound Marketing" plans, the type of publishing support offered in our upgraded "Core Support" hosting plan is more focused on cleaning up and fixing content that your team has already produced. With that said, we'll be happy to provide strategic guidance and advice on the content you're producing!

Will this make my website faster?

Most likely, yes. Compared to most economy hosting services, our servers tend to load sites a bit more quickly, which search engines like Google care a great deal about. However, this will depend on the specific nature of your site setup and the combination of plugins that your site is running, especially if you install additional plugins on your site over time. Generally though, your site should see a speed increase using our service. And if you are on our upgraded "Core Support" plan, our team will even be able to work towards improving your performance further over time.